All orders are charged in US dollars and your credit card will be charged at the time of checkout. When you receive your order confirmation, please review it to make sure your order was placed accurately.
HBCU Pride and Joy ships primarily through USPS, with other couriers utilized as necessary. Unless expedited shipping is purchased, please allow 5-7 business days for your purchase to arrive. In the event of an address being deemed undeliverable by the courier (including rural addresses, incorrect address provided, etc.), additional shipping costs may be charged to re-ship your purchase. HBCU Pride and Joy is not responsible for any lost or damaged packages.
Returns and Exchanges
HBCU Pride and Joy stands by our products with PRIDE and we want you to love your items. If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it for exchange or store credit ONLY (no refunds will be issued), subject to the following conditions:
- Please contact us at firstname.lastname@example.org within3 daysof receipt to begin the process of returning or exchanging any item.
- All products must be returned in its original packaging (with all original tags attached) and in perfect, unused condition unless there is a manufacturer defect. We reserve the right not to accept a return if the item appears to have been washed, worn, or at all damaged.
- All shipping costs are the customer’s responsibility. Credit issued for a return or exchange will not include original shipping costs. However, we will provide a credit for the shipping costs if the return or exchange is the result of our error (wrong item shipped, manufacturer’s defect, etc.).
- In all instances, we are not responsible for lost or damaged packages due to the courier. When returning an item, please send it back insured with a delivery confirmation. This is the only way we both are assured that the package has been returned and received.
While our return conditions are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us is positive.
HBCU Pride and Joy goes through extreme measures to ensure your privacy. We do not sell or forward your personal information to other companies. When you place your order with us using your credit card, your credit card company does require that we confirm your billing address and phone number to make sure your transaction is authentic.
We ask that you supply us with your e-mail address to confirm your order, keep you updated on the status of your order, and update you on our latest product offerings.